Frequently Asked Questions
- Do you send my tapes or film out to be transferred?
No. We do all work in house. In the event that you have something that we cannot do in house, we will make a suggestion on where to take it or get permission to have it done somewhere else.
- How long have you been in business?
We have been in business since 1988. As the years have passed, we have modified what we do to fit the times. When we first started, we were putting things on VHS tapes - now we are transferring them from VHS tapes!
- What Kind of CD and DVD Media Do Use?
We are currently using Taiyo Yuden, Verbatim and TDK media. We do not recommend using cheap media. You tend to end up with bad burns and/or corrupted data. It is worth spending the few extra cents and using Professional disc.
- What is your turnaround time?
Turn around times vary. We can turn things quickly if needed. RUSH CHARGES may apply.
- Will you store my master?
Yes,we can store your master for you. All you have to do is give us a call or send a email and we can get right to your order.
- Can you design my cover?
Yes, we can design your cover. Our graphic charges are $55 per hour.Or you can bring your job layed out to our template. We can email you a template if needed.
- Do you guarantee your product?
Yes we do, if you have a problem bring it back to us and we will make it right.
- When do I pay?
You pay when you pick up. On jobs 500+ we require 50% upfront remaining when you pick up on all new orders.